Our Help Information

We have provided the following information below to help you use our site in the event you are unsure how to proceed. If you are unable to find what you need here please contact us and we will offer our help and advice.

Quick Buy Facility

To allow for a far quicker checkout you can use this facility to buy a product if you know the product number (a four digit number); if you have signed into your account then checkout will be far quicker for you in this case.

To use this facility, enter a product number followed by a quantity before clicking on the Go button.

Check Out Information

If the address details of the person paying for an order are the same as the person the order is delivered to then you can leave the delivery details fields empty otherwise enter delivery address details.

Payment Methods

We accept a number of payment methods, explained below what specific details are required for each method.

Master Card

To use your Master Card you need to enter your card number, an expiry date and the card security number.

Expiry date is a two digit month and a two digit year. For your card security number, you can find this number on the back of your card, shown towards the end of your card number and this number is three digits.

This is the only details you need to enter for this card.

Visa

To use your Visa card you need to enter your card number, an expiry date and the card security number.

Expiry date is a two digit month and a two digit year. For your card security number, you can find this number on the back of your card, shown towards the end of your card number and this number is three digits.

This is the only details you need to enter for this card.

Switch

To use your Switch card you need to enter your card number, a valid from date and an issue number.

Valid from date is a two digit month and a two digit year. Normally you can find your issue number on the front of your card, below your card number, and this number is three digits.

Some cards do not have an issue number so this is optional; if you do have an issue number please enter it as it will help speed up your order.

This is the only details you need to enter for this card.